Skip to content
Somnique

Support

One inbox, answered by a person.

Somnique is a small operation, so support runs through a single email address rather than a ticket maze.

support@tonyturmin.shopCustomer service for tonyturmin.shop

We answer every message within one business day, Monday to Friday. Messages about a charge or a cancellation are always answered first.

To help us find your film quickly, include the email address on your account, the approximate time you submitted it, and the film reference shown on the result screen if you still have it.

  • Billing, cancellation and refunds

    Charges you do not recognise, cancelling a plan, or a refund request under the refund policy. Include the email address on the account and the date of the charge.

    Refund and cancellation policy

  • A film that failed or looks wrong

    Failed renders return to your allowance automatically. If one did not, or the output is broken, send the film's reference and we will look at the job directly.

    Delivery policy

  • Content, rights and takedowns

    Report content that breaches the content policy, ask about commercial use, or request deletion of your data. Rights requests are handled under the privacy policy.

    Privacy policy

What support cannot do

Somnique does not interpret dreams and gives no psychological, emotional, medical or sleep guidance — support will not answer questions of that kind. If something you are experiencing worries you, speak to a qualified professional where you live.